Our Commitment to Privacy At Lovemate Show, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our platform.
1. Types of Users on Our Platform
Registered Users (Fans/Supporters): Individuals who create accounts using their name, email address, phone number (optional), and profile picture to vote for candidates, fund their wallets, and engage with contentVoters: Users who participate in voting to keep their favorite candidates from eviction and help them potentially emerge as winnersWallet Funders: Users who add funds to their digital wallets to purchase votes or send gifts to candidatesAnonymous Users: Individuals who vote or browse without creating an account (limited functionality)Contestant Applicants: Users who apply to become candidates on the show (requires full registration)2. Information We Collect For Registered Users (Account Creation): Full name and/or nickname Email address (required for account verification) Phone number (optional, for SMS notifications) Profile picture (optional, displayed on leaderboards) Account creation date and last active timestamp For Voters & Wallet Users: Voting history (which candidates you supported) Number of votes cast and vote timestamps Wallet balance and transaction history Payment information (processed through secure third-party gateways) Gift purchases and send history Points earned and ranking on fan leaderboards For Anonymous Users: IP address and device information Voting choices (without personal identification) Browser type and browsing behavior Approximate geographic location (city/country level) Technical Data (All Users): IP address and device information Browser type and version Pages visited and time spent on site Referring websites and exit pages 3. How We Use Your Information For Registered Users: Create and manage your user account Display your name and profile picture on fan leaderboards (top fans) Track your voting activity and points earned Send important updates about voting periods and show events Notify you when candidates you support are at risk of eviction Process wallet transactions and vote purchases For Voting & Engagement: Record and count votes to determine candidate rankings Prevent vote manipulation and ensure fair voting Calculate points for fan leaderboards Track which candidates receive the most support Enable vote gifting and sharing features Determine eviction outcomes based on audience votes For Wallet & Payments: Manage your digital wallet balance Process secure payments for votes and gifts Maintain transaction history for audit purposes Prevent fraudulent transactions Calculate accumulated gifts for candidates For Anonymous Users: Allow participation in voting without account creation Analyze voting patterns and site usage Detect and prevent bot voting or manipulation Improve user experience based on behavior 4. Voting & Wallet Transparency
Vote Counting: All votes are recorded on the blockchain or secure database for transparency and auditabilityPublic Leaderboards: Top fans' names and profile pictures (if provided) are displayed publicly based on points earnedCandidate Rankings: Real-time vote counts are displayed to show which candidates are leading or at risk of evictionAnonymous Voting: Users who vote without an account have their votes counted but their identities remain privateWallet Transactions: Your transaction history is private but may be audited for fraud preventionGift Tracking: Gifts sent to candidates are tracked and displayed publicly on candidate profilesHalf of accumulated gifts are awarded to candidates at season end, half retained by producers per Terms of Participation 5. Information Sharing & Disclosure
Public Information: Fan names, profile pictures, and points are displayed on leaderboardsVoting Results: Aggregate voting data is shared publicly to show candidate popularityService Providers: Payment processors (Stripe, Paystack, etc.) receive necessary payment informationLegal Requirements: When required by law or to protect rights and safetyFraud Prevention: Suspicious voting patterns may be investigated with relevant authoritiesWe NEVER sell your personal information to third parties for marketing purposes Anonymous voters' identities are never revealed unless required by law 6. Data Security
Industry-standard encryption for data transmission (SSL/TLS) Secure storage with Supabase and Row Level Security policies Wallet transactions protected with bank-grade security Regular security audits and vulnerability assessments Access controls restricting internal data access Automatic logout for inactive sessions Vote manipulation detection systems to ensure fair play While we implement strong security measures, no internet transmission is 100% secure 7. Your Rights as a User
Access: Request a copy of your personal data and voting historyCorrection: Update your name, email, phone number, or profile pictureDeletion: Request deletion of your account and associated data (voting records may be anonymized for audit purposes)Opt-out: Unsubscribe from newsletters and promotional emailsData Portability: Receive your voting and transaction data in a structured formatVote Privacy: Request anonymity for your voting activity (if registered)Wallet Closure: Request wallet closure and remaining fund withdrawal (subject to minimum amounts)Contact us at privacy@lovemate.show to exercise your rights 8. Data Retention
Registered Users: Data retained while your account is active; 12 months after account deletion for audit purposesVoting Records: Retained for the duration of the show season plus 12 months for audit and fraud preventionWallet Transactions: Retained for 7 years for financial audit complianceAnonymous Votes: Retained as aggregate data (personally identifiable information removed after 30 days)Leaderboard Data: Archived after each season for historical recordsLegal Requirements: Some data retained longer as required by law9. Anonymous Voting
You can vote for your favorite candidates without creating an account Anonymous votes are counted equally alongside registered user votes IP addresses are temporarily logged to prevent vote manipulation Anonymous voting data is anonymized after 30 days You will not appear on fan leaderboards as an anonymous voter Anonymous voters cannot earn points or qualify as "Top Fans" You cannot send gifts to candidates without an account Anonymous votes cannot be tracked or retrieved after voting 10. Children's Privacy
Lovemate Show is strictly for individuals 18 years and older We do not knowingly collect information from minors Age verification is required for account creation Anonymous voting does not require age verification, but we assume users are 18+ If we discover data from a minor, we will delete it immediately 11. International Data Transfers
Your data may be processed in Nigeria and other countries where we operate We ensure appropriate safeguards for international data transfers By using our platform, you consent to international data processing Vote data may be processed globally for real-time counting 12. Updates to This Policy
We may update this privacy policy periodically Material changes will be notified via email or website notice Continued use after changes constitutes acceptance of new terms Check the "Last Updated" date at the top of this page 13. Contact Information
Privacy Officer: privacy@lovemate.showVoting Support: votes@lovemate.showWallet/Payment Issues: payments@lovemate.showGeneral Inquiries: lovemateshow@gmail.comAddress: Lagos, NigeriaResponse Time: We aim to respond within 5-7 business days✅ What's Public:
Your name (if registered) Profile picture (if uploaded) Points earned on leaderboards Votes cast (aggregate, not individual choices) 🔒 What's Private:
Your email address and phone number Wallet balance and transaction details Individual voting choices Anonymous voter identities 